Get a free quote

Frequently Asked Questions

Here you can find answers to all of your frequently asked questions about rug cleaning.
Get a free quote

General Questions

What payment methods do you accept?

We accept cash, bank deposit, and credit cards. We’re also able to process credit cards over the phone and we can invoice upon special request.

Where is your rug cleaning facility located?

Our rug washing facility is located in the heart of Port Macquarie’s CBD at 32 Munster Street. Our drive through service makes it extremely easy to drop your rug in should you choose to and our technicians can inspect, quote and give general recommendations on the spot for you.

What are the opening hours of your rug cleaning facility?

Our opening hours are 8am - 4pm Monday - Friday.
We will be closed on most public holidays.

Can you pick up and deliver my rug to my home?

Absolutely! We offer pick-up and delivery service anywhere on the Mid-North Coast in our dedicated delivery vehicle.

How much does it cost to clean a rug?

Our rug cleaning costs vary depending on the size and what sort of material / fibre it is made of. Please fill out our enquiry form and one of our friendly staff would be more than happy to assist with giving you a quote!

How long have you been in business?

Port Crystal Cleaners is a locally owned family business that was started in 1992 by our mum Val.

Since retiring in 2016 Daniel & Luke have taken over and have been focused on delivering an efficient and results-driven company that employs over 45 locals

Rug Cleaning Questions

What is the difference between a carpet cleaner and a rug cleaner?

There is a massive difference between a rug cleaner and a carpet cleaner. When you have a carpet cleaner clean your rug at your house, they only clean the surface of the rug. This surface clean will leave dirt, germs, bacteria and other nasties deep down in the rug and also in the backing of the rug. There is also the issue with drying and should a rug be left wet on a wooden floor or carpet for too long it can cause damage to your floors.

Rug washing is a comprehensive clean of your rug. We wash the rug out completely, removing 100% of the contaminants from the front, back, sides and deep down in the foundations. The rug is also dried by our skilled technicians in our state of the art drying room which gives us much more control over how long it dries for. We then also have the opportunity to inspect the rug after cleaning should any detailing or additional stain treatments be required.

What are the main problems with using a carpet cleaner to clean a rug?

Carpet Cleaners are normally quite knowledgeable at cleaning carpets, That being said they mostly do not understand the care and steps that are required to clean rugs safely. 

As mentioned above they only surface clean the rug, and once they are gone they have no control over the results after the rug dries. It may be left wet for days on your floor which can cause secondary damage to your flooring or even the rug that was just cleaned.

Why should I use a rug cleaner?

Rug cleaners are just that, We only clean rugs! We know the ins and out’s of every different kind of rug and how to clean it safely and effectively.

We also have a dedicated rug washing facility that has all of the specialised equipment, tools and space available to deliver the best results possible.

When should I clean a rug myself?

For small spills and marks, you can use our special spotting solution to safely clean the area.

If the spill goes into the backing of the rug or if your pet has had an accident, We would highly recommend bringing it into our facility to be cleaned professionally.

Do you recommend off-the-shelf rug cleaning products?

Off the shelf cleaning products can be hit and miss. Some are safe and some are not. We offer a special spot cleaning solution that is safe on all fibers and will bring out most stains and marks.

If you use the incorrect cleaning solution or home remedy on your rug it can turn into a disaster really fast. Natural fibers are sensitive and require the utmost care to avoid permanent damage.

Can you really get rid of urine stains and smells in my rug?

Absolutely! We specialise in urine stain treatment and neutralisation. Because we wash the rug out completely, We are able to 100% remove the odours and any associated germs and bacteria that go with it.

What if I think my rugs are too dirty to clean?

Here at Port Crystal Cleaners, we love a challenge! We have never had a rug that is too dirty to clean.

The most important part is that the rug is still structurally sound. Our skilled technicians will thoroughly inspect your rug and complete a report for you to advise of any issues or concerns we may have should you want to proceed with the cleaning.

What method do you use for cleaning rugs?

There is no standard method for cleaning rugs. All rugs are different, have varying levels of soiling and are for the most part constructed differently. We tailor a cleaning plan after inspecting your rug that will deliver the best results, safely.

How long will it take to clean my rug?

Rug cleaning isn’t a fast process and honestly, it shouldn’t be! We like to take our time to ensure that your rug is truly as clean and presents as best as it can. Our process generally takes 5-7 working days from the time we receive it.